Operational strategies for professional services organisations, and other services-centric enterprises

STRATEGY DEVELOPMENT AND RE-ALIGNMENT

Our strategic service offers are designed to unravel, quantify and qualify the operational complexities, issues, challenges and opportunities from the ‘top down’ in order to establish a sound operational strategy.

Enterprise-wide diagnostic review

what and where are the pain, and the gain, points across the client services lifecycle – Plan, Sell, Resource, Execute, Charge, Analyse – how do we fix the pain, and reap the gain?

Core business function review

what operational improvements are required in the core business functions – Service Delivery, Communication, Business Management, Analytics – how do we develop them?

Execution functions - identify and define process improvements

what improvements are required in the processes – Opportunity, Engagement, Project, Resource, Time and expense, Invoice – that support –  Service Delivery

what improvements are required in the processes – Collaboration, Client relationship, Partner relationship – that support –  Communication

Control functions - identify and define process improvements

what improvements are required in the processes – Practice management, Financial, Human capital, Procurement – that support –  Business Management

what improvements are required in the processes – Portfolio, Knowledge, Performance, Business intelligence – that support –  Analytics

IMPLEMENTATION

With an operational strategy in place, these are our implementation service offers:

  • Operational improvements
  • Process improvements
  • Service offer definition and marketing
  • Training needs analysis
  • Systems and processes training
    • courseware development
    • delivery
  • Identification of recruitment needs
  • Interim / ‘locum’ Chief Operations Officer, Practice Manager, Service Delivery Director
  • Professional Services Automation [PSA] software solutions
    • Specification of requirements
    • Vendor selection
    • Business case and cost / benefit analysis development
    • Program management

OTHER SPECIALIST

Our other service offers have a strong emphasis on personal development, for individual consultants or small groups:

  • Talent development
    • coaching
    • one-on-one consultant development and mentoring
  • Recruitment
    • candidate sourcing
    • candidate screening
  • Leadership development
  • Developing an internal consulting capability
  • Consulting skills training
    • Operating a consultancy business - marketing, selling, doing (delivery), business building
    • Service offer definition and marketing
    • Selling and proposal writing
    • Delivering a consultancy project
    • Problem solving
    • Rational persuasion
    • Creating change
    • Report writing
    • Making presentations
    • Managing client relationships
    • + custom / bespoke courses

       

      © John Groarke / JEGMC (John E Groarke Management Consultant) / JEGMC Strategy Consulting : 2005 - 2010